Return & Refund Policy

At Rana Floral, every arrangement is thoughtfully curated and designed with care. Due to the delicate, perishable, and customized nature of our floral creations, the following policies apply to all purchases and event bookings.

Floral Orders & Final Sales

All fresh floral arrangements, bouquets, and custom floral designs are considered final sale. Due to the perishable nature of flowers, we do not accept returns or exchanges once an order has been delivered or picked up, except as required by applicable law.

Order Cancellations

Cancellation requests must be submitted in writing.

For individual floral orders, cancellations made at least 72 hours before the scheduled delivery or pickup may be eligible for a refund, provided flowers and materials have not already been purchased or prepared.

Orders canceled within 72 hours of the scheduled delivery or pickup are non-refundable, except as required by law.

Wedding & Event Florals

A non-refundable, non-transferable retainer is required to reserve your event date. The remaining balance is due in full six (6) weeks before the event date, unless otherwise specified in writing.

Cancellations, rescheduling requests, and any applicable refunds are governed by the signed floral service agreement.

Floral Substitutions

As flowers are seasonal and subject to market availability, Rana Floral reserves the right to make reasonable substitutions of similar color, style, and value while maintaining the overall aesthetic of the selected design.

Exact flower varieties, shades, and bloom sizes cannot be guaranteed.

Damaged or Incorrect Orders

We take great care in preparing and delivering every floral creation. If your order arrives damaged or significantly differs from what was purchased, please contact us within 24 hours of delivery or pickup with photographs and your order details.

We will review the concern and determine an appropriate resolution, which may include a replacement, partial refund, or full refund, depending on the circumstances and applicable law.

Delivery & Pickup

Customers are responsible for providing accurate delivery information and ensuring someone is available to receive the order when required.

Additional delivery fees may apply for unsuccessful delivery attempts caused by incorrect addresses or unavailable recipients.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Contact Us

For questions regarding your order, cancellations, or refunds, please contact us.

Rana Floral

Website: ranafloral.com

We appreciate your understanding and thank you for allowing Rana Floral to be part of your meaningful moments.